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Our Guarantee

EXhales products (with the exception of eliquids and atomisation devices*) are covered with a 30 Day Guarantee.

*Atomisation devices are covered for a period of 48 hours from your receipt (we use Royal Mail Tracking as proof of delivery).

    • It is important therefore to check that your atomisation devices are working correctly as soon as you receive them.

For health and safery reasons, eLiquids are sold as non-returnable items and they cannot be returned once they have been unsealed.

Purchasers should be aware that:

Electronic Cigarette atomisers and batteries, although made to the highest standards, are functional devices that may fail and will deteriorate over a period of time; more so if in daily use.

An atomisers lifespan is approx 14-80 days, and a battery has a lifespan of approx. 1-4 months or 300 charges/discharges.

EXhale recommends that:

Buyers purchase additional/spare atomisers and batteries for their starter kit products prior to completing their purchase which can help to ensure you are set up for continuous vaping.

Care of your Product:

Our advanced batteries contain micro-processors, and users should handle these items with exceptional care.

Do not store batteries with/near magnetised objects or electronic transmitting devices (such as car keys and mobile phones). This will help to extend the lifespan of your product(s) and keep you safe.

Customers are advised to:

Refer to any guide/product manual, downloadable guide or any additional user information that we have created to accompany your product. Links to these can be found on the inidividual product listing or within our Help & Guides pages.

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