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eGo Battery Troubleshooting: How to Disable or Activate & Centre Pin Issues

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eGo Battery not working? Try this:

There are a couple of common ‘problems’ that users will often come across when using e-Cig batteries.

Here we take we look at some quick and easy solutions getting you back vaping in no time at all!

Fault Description:

Battery power button not working when pressed to vape?

It is very possible that your battery is in its Disabled/Off /Deactivated status.

If so, it will simply need to be switched On/Activated/Enabled

The disablement feature of an e cigarette battery allows the user to protect the stored power from being accidentally discharged when in storage or during transportation.


To activate (switch on) or deactivate (off) the battery the procedure is exactly the same. 

Click the battery power button 3 times within 2 seconds

(some batteries are set to 5 clicks within 2 seconds)

When this command sequence is input correctly, the battery button LED will flash rapidly giving you a visual confirmation of its acceptance of the command.

Now it is Activated you can vape as normal. When depressed, now the button will light.

Holding down the battery button during the entire inhale taking your finger off when you have removed the device from your mouth.

We recommend that you get into the habit of switching your battery off when you are finished vaping.

Perform the same 3 (or 5) click command sequence.

Wait for the rapid flashing to end. 

The battery is now disabled and will no longer function when the button is pressed.

Fault Description:

My battery light is coming on but it will not operate my clearomiser.

However, I know that the clearomiser/coil is working because it works normally when on another battery.

If this is the scenario you are experiencing then it might be caused by the ‘centre pin’ contact point of the battery being stuck or wedged further down than it should be. If stuck down it will be prevented from making contact with the clearomiser and this the electrical circuit needed will fail.

What is the Centre Pin?

You can see the centre pin when you look into the top of the battery (no atomiser attached). The centre pin has a flat top which should be kept shiny and clean and it should 'float' having a springy/spongy up and down bounce to it.

Centre Pin Problem

The lack of movement and 'stuckness' can happen for different reasons so it is worth knowing a little about what these might be so that, once you have learned how to fix the issue, you can take measures to help prevent it from occurring.

    • It could be that there is a build up of sticky residue preventing the pin having its intended free movement and bounce. The pin may have been pushed down and is held down my a build up of 'gunk'.
    • If could be wedged down. This can occur when a battery is screwed too hard/tightly to the clearomiser or to a charging lead.
    • It could be neither of these things, and it may simply have happened quite by chance. 


Remove clearomiser tank from battery, find and straighten a paper clip

Looking down into the top of your battery you will see running down the inside of the cavity the internal 510 connection screw threads. In the centre at the bottom is the flat top of the ‘centre pin’.

With your straightened paperclip gently and carefully prise the centre pin loose around its edges. If it was stuck you should see it move up and become more free in its movement.


    • Use paper towel/tissue each day before recharging to clean and clear all threads and contact points of your batteries and clearomisers.
    • We recommend that you do this before recharging to ensure there is no transfer of liquid residues from battery to charging lead. This will ensure all contact points remain clean and clear aiding charging and preventing residue contamination between battery.
    • Never over-tighten. When attaching battery to clearomiser or charging lead finger-tight is sufficient.

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